Who we are
Explera DMC Indonesia ("Explera", "we", "us") is a business-to-business destination management company serving travel agents and tour operators. You can reach us at b2b@explera.id or WhatsApp +66 93 656 8090. IATA 96215733.
Information we collect
- Enquiry & RFQ details you submit through our contact and quote forms — such as your name, agency, email, and the trip brief you send us.
- Newsletter sign-ups — your email address, if you subscribe to trade updates.
- Usage analytics — aggregated, privacy-friendly page metrics collected by our hosting platform to understand traffic and performance. We do not build advertising profiles.
How we use it
We use your information to respond to enquiries, prepare quotations, manage bookings and partner accounts, send trade updates you asked for, and to keep the site secure and improve it.
Legal bases
Where applicable, we rely on your consent (e.g. newsletter), the steps needed to enter into or perform a contract (e.g. handling your RFQ), and our legitimate interest in operating a secure, effective B2B website.
Cookies & analytics
The site uses essential cookies and privacy-friendly analytics. See our Cookie Policy for details and how to control them.
Sharing & service providers
We share information only with the service providers that run this site and our operations — for example our website hosting and analytics provider, our form-delivery and email providers, and the ground suppliers needed to deliver a booking you request. We do not sell your data.
International transfers
As an international operator, your information may be processed in countries other than your own, with appropriate safeguards in place.
Retention
We keep enquiry and booking records for as long as needed to serve you and to meet legal, tax and accounting obligations, then delete or anonymise them.
Your rights
Subject to applicable law, you may request access to, correction or deletion of your information, object to or restrict certain processing, and withdraw consent. To exercise a right, email b2b@explera.id.
Security
We take reasonable technical and organisational measures to protect information, though no method of transmission or storage is completely secure.
Children
This is a B2B site and is not directed to children.
Changes
We may update this policy; the "last updated" date above reflects the current version.
Contact
Questions about this policy? Email b2b@explera.id or message us on WhatsApp +66 93 656 8090.
This page is provided for general information and is not legal advice. Please have your own legal counsel review it before you rely on it.